Coca-Cola European Partners, one of our major clients from food and beverage industry, is looking for an experienced Senior Collections Specialist German Speaker to join newly created team.
The duties include Collections, Route Settlement and Disputes Specialist including interactions with clients in a fast paced goal oriented AR department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.
At least 2 years of experience in O2C
Fluent in English and German (at least B2 level)
Excellent Customer Service & communication skills
Advanced Excel knowledge and computer skills
Strong interpersonal, communication skills and enthusiasm
Ability to work to tight deadlines and stretch targets
Influencing and negotiating skills
Availability to go for 3 months transition (September 2017, location: Berlin)