For our Client in Warsaw, an international company from financial sector, we are looking for German Speaker Customer Service Specialists.
On this position you will be mainly responsible for supporting customers who are interested in buying previously owned and off-leasing cars. Your everyday duties will include managing online auctions, resolving delivery issues and building a strong and positive relationship with the clients.
We are looking for young potentials who want to build and develop professional career within an international and friendly environment. The perfect Candidate possess well-developed communication skills and good command of English and German. Professional experience in customer service could be an asset; however, it is not essential. If you are a fast-learner who desires to succeed, do not hesitate and send your CV in English.
Our client offers attractive salary and social benefits package, training & development opportunities within the company as well as possibility to work in a multinational environment.
For our Client we are looking for:
Logistic Specialist with German, Russian and English
Miejsce pracy: Warszawa
Nr referencyjny: Obs/20/08/2017/AZ
Administration of orders from inquiry to delivery.
Entering of relevant data into internal database.
Handle customers inquiries.
Customer order handling, delivery planning and invoicing.
Keeping customer data, price and rebate agreements up- to-date in our Clients database.
Participating in customer satisfaction surveys.
Stock follow-up, including pre delivery I storage costs invoicing.
Customer credit notes, rebates I bonus, implementation in internal database and follow-up.
Fluent in both verbal and written German, Russian and English (entry criteria).
Polish language – nice to have.
Min. 1 year Customer service experience on German market (entry criteria)
Good communication skills and ability to create confidence-inspiring business relationships.
Proactive attitude, ability to analyze information, take initiatives and make decisions.
Ability to multitask and meet tight deadlines.
Knowledge Microsoft Office software.
Service minded and good team player.
The Client offers
Private medical care.
Friendly work atmosphere.
Ethical attitude to people.
City center location.
Please add the clause to your application: I hereby consent People Sp. o.o. to administrate, process and store my personal data for the purpose of recruitment processes including sharing my details with potential future employer for whom People Sp. o.o. performs work to establish conditions of engagement before concluding a contract of employment. The agreement covers the processing of personal data by People Sp. o.o. even after recruitment process in order to present further proposals of employment and may be revoked at any time. At the same time, I declare that all the data that are included in the CV and job applications have been delivered to the company People Sp. o.o. voluntarily and they are true. I acknowledge that personal data will be deleted immediately by the People Sp. o.o. in case of cancellation of my consent, and in case it is not possible to update my data. The company People Sp. o.o. told me about the right to inspect my personal data and the right to demand updates. I acknowledge that People Sp. o.o. will share with me the data of potential employer after verification of my qualifications contained in application documents.”
Capgemini Group Procurement is opening a new European Procurement Project in Krakow that will focus on sourcing activities, quotation & supply chain management for global contracts as well as supplier performance. By joining as one of the fist members of the team you will have the chance to build a new structure and team in cooperation with the global procurement professionals.
Provide sourcing activities in IT & Telco category for Europe, especially German speaking countries
Strong communicator, thorough understanding of the IT market
Cooperate with global IT & Telco procurement category Leads
Implement global frame agreements in European Countries – especially German speaking countries
Support the onshore teams by goods delivery follow up and quality checks
Manage operational supplier performance
Deploy global Master Service Agreements and Service Level Agreements in Europe
Drive compliance to global contracts and cost optimization through saving initiatives
Be accountable for the Procurement process management for the category
Extend your existing knowledge and act as subject matter expert for the supported country and scope
As the team grows, able to coordinate a team of junior specialists in IT & Telco category
Understand and drive adoption of procurement policies and processes
Proven experience with audit compliance
Has taken the lead in previous roles on development of forecasting and purchasing tools
Relevant experience in sourcing & negotiations
Interest in the IT & Telco supply market and developments
Fluent command of English
German languages is a plus
Proven track record working in a global team, international work experience
Strong relationship management skills (internal Procurement, Suppliers, internal clients)
Proven ability to be a strong communicator and negotiator
Proven ability in driving innovation ideas, out of the box problem solving and follow up
Advanced knowledge of Excel
Coca-Cola European Partners, one of our major clients from food and beverage industry, is looking for an experienced Senior Collections Specialist German Speaker to join newly created team.
The duties include Collections, Route Settlement and Disputes Specialist including interactions with clients in a fast paced goal oriented AR department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.
At least 2 years of experience in O2C
Fluent in English and German (at least B2 level)
Excellent Customer Service & communication skills
Advanced Excel knowledge and computer skills
Strong interpersonal, communication skills and enthusiasm
Ability to work to tight deadlines and stretch targets
Influencing and negotiating skills
Availability to go for 3 months transition (September 2017, location: Berlin)
The buy/order 1st Level Customer Service Agent is responsible for users support with all technical and functional queries regarding the use of SAP SRM module buy/order (IT/procurement area).
The role requires answering inquiries by phone and in respective ticketing tool, resolving users problems, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department if not solved within first level. The role requires strong customer and problem solving orientation, verbal / phone skills and analytical skills.
Getting to know the buy/order support process, procedures and standards to extend enabling independent work
Determining requirements by working with German and English speaking customers; Initiating contact with the customer if needed
Answering inquiries by clarifying desired information – searching independently for information in all available systems and documentation, locating, and providing information as well as exchanging knowledge with other team members in order to achieve multi-competence skills.
Resolving problems by clarifying issues – researching and exploring answers and alternative solutions; implementing independently own solutions; escalating unresolved problems
Fulfilling service requests – completing transactions; forwarding requests
Informing about found buy/order support process/system gaps that could be improved
Maintaining customer service database by entering information on regular basis
Maintaining buy/order support process statistics and updating documentation
Deciding urgency of an inquiry by predefined criteria
Training new joiners in the process
Cooperating with other team members and with 2nd Level Support in order to provide the best service
Cooperating and maintaining professional relations with business partners, suppliers and external providers
Communicating observed risks before problems occur – being aware of consequences in case problems are not communicated/solved
Very good command of German (written and spoken)
Very good command of English (written and spoken)
Good knowledge of MS Office
Min. 1 – 2 years of professional experience in Customer Service
Strong communication skills
Customer service orientation
Problem solving and analytical skills
Challenging work in an international environment under highest standards
Attractive benefits and bonus system
Friendly work environment
Opportunity to work with people from different cultures and nations
Language skills development opportunities
Job stability and flexible working time
Mother friendly company